Please note that there are special return policies for our Pre-order Starter Package. 3x3-shop cannot cover any costs for returns. You can only return your Starter-Package completely, single items from the Starter-Package cannot be returned. If you send back single items, we can neither treat them as a return nor send them back to you or refund costs.

Send the items via a shipping service provider of your choice to the following address:

PackNed Webshop Fulfillment
De Huufkes 92
5674 TM Nuenen
THE NETHERLANDS

If you need to return an item because it is defective or incorrectly shipped, we will review this on a case-by-case basis. In this case, please contact our support (support@3x3-shop.com) before returning the item. You need to apply for a return within 14 days after receiving the goods.

Please be sure to fill out the return form we will send you. This must be printed out and enclosed with the package. If the form is not enclosed, we cannot process the return. Please do not return your goods freight collect or uninsured, if this is the case we will have to charge you. Only goods that have been tried on for size testing can be returned. Tags and Labels must no be removed. Worn or washed goods are excluded from return and exchange. If you return worn or washed goods we must treat goods as not returned and won’t be able to return them back to you.

Goods must be properly packed in our original packaging. If possible, please use our shipping carton for return shipment

The invoice amount will always be refunded to the same means of payment that was used to place the order.

The processing of a return can take up to 14 business days.